Shipping & Returns

• Rate shopping: we use rate shopping to offer you the best available rate for the shipping service you select.
• Shipping discounts: discounts such as free shipping are based on your cart value before sales tax is applied.
• Processing time: most in-stock items ship within 1-2 business days. You will receive an email confirmation with your order number and tracking details once your order ships.
• Shipping options: the shipping method selected at checkout determines the shipping service but does not guarantee a delivery date. For specific delivery questions, contact customer service.
• Holiday delays: shipping times may be affected by holidays and carrier volume.

Personalized items, including engraved charms, artwork charms and custom bracelet projects, are made to order and are not covered by the standard in-stock processing time above.

• Easy returns: we offer a 30-day, no-questions-asked return policy on non-customized merchandise.
• Return authorization: a Return Merchandise Authorization (RMA) must be requested by email from customer service within 30 days of the confirmed delivery date. Returns without an RMA will not be accepted. A return shipping label will be emailed to you once your request is approved.
• International orders: merchandise shipped internationally is not eligible for return.
• Credit processing: refunds or credits are issued within 30 days of us receiving the returned item.

Returned items must meet all of the following conditions:

• Items are in their original packaging and unused.
• The original packing slip is included with the return.
• Items pass inspection by our quality assurance team before a credit is issued.

Policy exceptions: Precious Charms reserves the right to refuse credit for returned items that have been altered, tampered with, or that otherwise fall outside of this returns policy. Customized and personalized items are not eligible for return.

Email support@preciouscharms.com with your order number and the items you would like to return, and we will send your RMA and return label.