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Frequently asked questions
The questions we get most often about charms, metals, customization and orders.
What metals do you offer?
Most charms are shown in gold plate by default, with rhodium plated sterling silver, 10K yellow gold, 14K yellow gold and 14K white gold available where the piece supports them. The metal you select on the product page is the exact piece added to your bag.
How do I build a bracelet?
Start from Build my bracelet, choose a base chain, then add the charms you want. Your metal and charm selections travel with the order so each piece is made exactly as you configured it.
Can charms be engraved?
Engravable pieces are marked on the product page and in the engraving builder. Enter your text there and it is attached to the item on your order.
Are engraved or customized pieces returnable?
Customized and engraved pieces are made for you, so they fall outside the standard return window. See Shipping & returns for the full policy.
When will my order ship?
Processing times, shipping options and rates are listed on the Shipping & returns page, and the final rate is confirmed at checkout.
How do I use a discount or sale?
Current offers appear on the Sale page. Some offers apply automatically at checkout and some are member offers that require you to be signed in with the account tied to your order.
Do I need an account to order?
No. An account saves your wishlist and lets you access member offers, but you can check out without one.
How do I contact you?
Use the contact page or email support@preciouscharms.com and we will get back to you.
Still need help?
Reach us through the contact page, or read shipping & returns and our terms.